General Installation Voicemail Service Features Billing Other Features General 1. What are the differences between the VoxBox service and my current phone line? 2. What do I need to have to use the VoxBox service? 3. What type of High Speed Internet connection will work with VoxBox? 4. Do I need a computer to use the VoxBox service? 5. Can I transfer my current number telephone number to VoxBox? 6. Can I make 911 or 411 calls with the VoxBox service? 7. How long does it take to get my VoxBox service working? 8. What happens if I move or want to travel with my VoxBox service? 9. Can I make long-distance calls on my VoxBox phone line? 10. What are your Canada/US long distance rates? 11. What are the rest of your long distance rates? 12. Is there a difference between making a local call and a long distance call? 13. How can I place a VoxBox Phone Call? 14. If I have the VoxBox service, who can I call? 15. Is there a setup or activation fee? 16. Is there a warranty time for the Gateway box? What is it? 17. How much is the VoxBox Gateway box to purchase? 18. If I am on Shaw, can I use VoxBox? 19. If I have 2 VoxBox Gateways and I am calling box to box from any where in the world, is there any charge? 20. How can I signup and start my VoxBox service? 21. How many phone numbers can I have with my VoxBox service? 22. My phone works 100% of the time with Telus. Is VoxBox service as reliable? 23. I have 4 rooms and I want every one to have a phone. Is that possible? 24. Do you offer VoxBox Gateways with more than 2 ports? 25. Last night my service was working fine but it doesn't work this morning. My Shaw connection is working but my VoxBox service isn't. Why? 26. Do I need to turn on or use my computer to use VoxBox? 27. I want to have the VoxBox Gateway behind my router. Is this possible? 28. Will a wireless router/ADSL modem combination unit work with the VoxBox Gateway? Installation 1. How do I set up the equipment? Voicemail 1. How do I access my voicemail? 2. What is my voicemail password? 3. How long can my voicemail greeting message be? 4. How long can I store my voice messages? 5. How long can voice messages be? 6. How many messages can I store in my voicemail? Service Features 1. How do I add call features to my phone line? 2. Can I have more than one phone line? 3. Can I add additional phone numbers to my line? 4. Can I use a fax with the VoxBox service? Billing 1. When and how do I get billed? 2. How do I view details of my long distance calls? Other Features 1. What are the differences between the VoxBox service and my current phone line? You will not notice many differences between VoxBox and your traditional phone line. VoxBox has a similar set of features and works with any a standard telephone. What you will immediately notice is the difference in pricing. We are much less expensive than the traditional service! You will be able to keep your current number with you even if you move to a different part of the city, country or continent! Anyone dialing your Vancouver number will ring your adapter no-matter where the adapter is in the world (as long as it's connected to a high-speed Internet connection.) Back to Top ^ 2. What do I need to have to use the VoxBox service? You only need high speed internet access and a VoxBox adapter. Back to Top ^ 3. What types of High Speed Internet will work with the VoxBox service? works with any high speed internet connection including Cable or ADSL. We require an "always active" Internet connection so Dial-Up Internet will not work with the VoxBox service. Back to Top ^ 4. Do I need a computer to use the VoxBox service? VoxBox does not need a computer to work so you don't even need to own a computer! Back to Top ^ 5. Can I keep or transfer my current number? The answer is.maybe. Currently not all telephone numbers are portable but many are. If you live in an area where the numbers are able to be transferred, we can link your telephone number to your VoxBox adapter. There is a $10 service charge for the transfer. Please contact a VoxBox Customer Service Representative if you are interested in transferring your number. Back to Top ^ 6. Can I make 911 calls? Discloser of 911 Back to Top ^ 7. How long does it take to get my VoxBox service working? With our advanced software it takes us only a few seconds to activate your adapter. If you purchased an adapter that hasn't been activated yet, simply click here to instantly setup your adapter. If you do not yet own a VoxBox adapter please click here. Back to Top ^ 8. What happens if I move or want to travel with my VoxBox service You simply unplug your VoxBox adapter and take it with you. When you reach your destination simply plug it into a high-speed Internet connection and use your VoxBox service just as you would at home! Anyone calling your number will reach you at your new destination. Back to Top ^ 9. Can I make long-distance calls on my VoxBox phone line? Yes! And you get great rates too. Simply choose the long distance option when you set up your account or add it later and you will be ready to call the world. Back to Top ^ 10. What are your Canada/US long distance rates? 4 cents per minute any time of day. Back to Top ^ 11. What are the rest of your long distance rates? Please call 1-877-321-1706 for our great long distance rates. Back to Top ^ 12. Is there a difference between making a local call and a long distance call? You will have to pay long distance charges for a long distance call to a number outside your calling area, similar to existing, traditional wired telephone service. Back to Top ^ 13. How can I place a VoxBox Phone Call? Just pick up your phone connected to your VoxBox adaptor and make your call. The call is routed through our network to the local telephone company for the person you are calling - no-matter where that local telephone company is located in the world. Back to Top ^ 14. If I have the VoxBox service, who can I call? You are able to call any phone number, anywhere in the world. The call can be made to a local number, a mobile phone, to a long distance number, or an international number. You may even utilize the service to speak with more than one person at a time. The person you are calling does not need any special equipment, just a telephone. Back to Top ^ 15. Is there a setup or activation fee? There is no setup fee with VoxBox. Back to Top ^ 16. Is there a warranty time for the Gateway box? What is it? Yes, the warranty is a one-year manufacturer's flaw warranty. That means we will replace the box if it doesn't work properly. We will not replace the box due to damage on the client's part. Back to Top ^ 17. How much is the VoxBox Gateway box to purchase? The VoxBox Gateway box costs $75 to purchase plus applicable taxes. Back to Top ^ 18. If I am on Shaw, can I use VoxBox? Yes, VoxBox works with any cable broadband modem, such as Shaw. Back to Top ^ 19. If I have 2 VoxBox Gateways and I am calling box to box from any where in the world, is there any charge? No. There is no long distance charge. No matter where the boxes are located you can talk without incurring any long distance fees. Back to Top ^ 20. How can I signup and start my VoxBox service? Click here and fill out form.VoxBox will courier you your VoxBox Gateway ready to use. The courier fee is free at this time. Back to Top ^ 21. How many phone numbers can I have with my VoxBox service? You can have as many phone numbers as you want on each connection, but you can only talk on one call at a time per subscribed service. Back to Top ^ 22. My phone works 100% of the time with my current provider. Is VoxBox service as reliable? What percent of time can you guarantee that it will work? Like any communications device we cannot guarantee perfection. From the lab tests and performance on the network as reported by clients and test boxes, we currently estimate the reliability at a definite 90 percent. Please note that we have confirmed that this is a low figure but we want to make sure that we err on the side of caution. Back to Top ^ 23. I have 4 rooms and I want every one to have a phone. Is that possible? Yes. You can have as many phones as you like. The easiest way to accomplish this is to have a cordless phone system that supports multiple handsets. Back to Top ^ 24. Do you offer VoxBox Gateways with more than 2 ports? Not at this time. We are offering a residential service and have not had the demand. When we offer business packages, or if the demand becomes great enough, we will arrange to carry 4 port Gateways. Back to Top ^ 25. Last night my service was working fine but it doesn't work this morning. My Internet connection is working but my VoxBox service isn't. Why? It may be that you need to renew your IP because your ISP renewed it. Do a release and renew on your IP and it should work. Back to Top ^ 26. Do I need to turn on or use my computer to use VoxBox? No. You can use VoxBox whether your computer equipment is on or off. Back to Top ^ 27. I want to have the VoxBox Gateway behind my router. Is this possible? No. At this time the placement has to be between the modem and the router. Back to Top ^ 28. Will a wireless router/modem combination unit work with the VoxBox Gateway? At this time no. The VoxBox Gateway must be between the modem and the router, but we are making changes in the system that will accommodate this in the near future. Back to Top ^ 1. How do I set up the equipment? It couldn't be much easier! Simply plug the unit into a power outlet, plug the adapter into your high-speed Internet modem or router and then plug a telephone and/or a fax into the adapter and you're ready to make calls click here for picture instructions. Back to Top ^ 1. How do I access my voicemail? Dial *98 on your telephone handset connected to your VoxBox adapter. Back to Top ^ 2. What is my voicemail password? Your initial voice mail password is your VoxBox telephone number (e.g. 6042885555). Please ensure that you change this password when you first access your voice mail. Back to Top ^ 3. How long can my voicemail greeting message be? You can record your own personal greeting message of up to 1 minute long. Back to Top ^ 4. How long can I store my voice messages? Voice mail is saved for up to 14 days in our system before it is automatically deleted. Back to Top ^ 5. How long can voice messages be? Callers can leave you voice messages of up to 3 minutes long. Back to Top ^ 6. How many messages can I store in my voicemail? You can store up to 20 messages at any one time. Back to Top ^ 1. How do I add call features to my phone line? By default, your VoxBox comes with all of the features enabled. If you would like to enable or disable features, you can access your account at http://user.myvoxbox.com Back to Top ^ 2. Can I have more than one phone line? Yes, you can have two physical phone lines on each VoxBox adapter. Back to Top ^ 3. Can I add additional phone numbers to my line? Yes, you can add as many phone numbers to your line as you want but there is a charge for each additional number. This can be done by accessing your account online at http://user.myvoxbox.com Back to Top ^ 4. Can I use a fax with the VoxBox service? Yes, but you may experience some problems with International faxing. If you do experience problems with faxing please contact us. Back to Top ^ 1. When and how do I get billed? When you first sign-up for service you will be billed a pro-rated amount for the remainder of the month in which you sign up along with the next full month. After the initial period you will be billed once a month, on the first day of each month. The credit card (VISA or MasterCard) that you gave when you signed-up will be charged automatically each month. You can change this card at any time by logging into your account online at http://user.myvoxbox.com Back to Top ^ 2. How do I view details of my long distance calls? You can access your local and long distance call records by logging into your account at http://user.myvoxbox.com/ Back to Top ^

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